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Terms of Service

Last updated: February 21, 2026

1. Services

Ratiomark Media ("we", "us") provides ICAI-compliant digital visibility services for CA and professional service firms. Services include website design and development, Google Business Profile setup and management, SEO, AEO, GEO, directory listings, and monthly content management retainers.

2. ICAI Compliance

All services are delivered in accordance with the ICAI Code of Ethics and Council Guidelines for Advertisement. We do not conduct direct solicitation, produce misleading content, or publish prohibited material on behalf of any CA firm. Clients are responsible for reviewing all deliverables before publication.

3. Payment Terms

  • One-time setup packages: 50% due on agreement, 50% on delivery
  • Monthly retainers: billed in advance at the start of each month
  • Hosting and third-party directory fees billed separately at cost
  • Payments accepted via bank transfer or UPI

4. Deliverables & Timeline

Setup packages are delivered within 7 working days of payment confirmation and receipt of required firm information. Monthly retainer work is completed within each calendar month.

5. Our Goal Commitment

We aim to deliver 5–10 qualified local enquiries per month via your optimised digital presence. This is a goal, not a guarantee. If Month 1 delivers fewer than 3 measurable enquiries (tracked via GBP calls, form submissions, or directory contacts), we will extend the service by 30 days free of charge.

6. Client Responsibilities

  • Provide accurate firm information (name, address, services, partners)
  • Review and approve all content before publication
  • Provide GBP access and domain/hosting credentials as needed
  • Respond to our communications within 3 business days

7. Termination

Either party may terminate monthly retainer services with 30 days written notice. One-time setup fees are non-refundable after delivery. If we fail to deliver the agreed scope within timeline, a pro-rata refund will be issued.

8. Limitation of Liability

Ratiomark Media is responsible for delivering the agreed digital visibility setup. We are not liable for Google algorithm changes, GBP policy changes, ICAI regulatory changes, or client-side conversion rates after enquiries are received.

9. Confidentiality

Both parties agree to keep all shared business information strictly confidential. We will not disclose client firm details to any third party without written consent.

10. Governing Law

These terms are governed by the laws of India. Disputes subject to jurisdiction of Chennai courts.

11. Contact

For terms questions: muhammad@ratiomark.com | +91 99414 14275

Ratiomark Media – ICAI-Compliant Digital Visibility for CA & Professional Service Firms

Chennai, Tamil Nadu | Serving all India

📱 +91 99414 14275 | ✉ muhammad@ratiomark.com

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